Terms & Conditions

Returns

Free return during 14 days from the date you received your order. If 14 days have gone by since you received your product(s), unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. 

Before sending any returns, please contact us by e-mail: info@ireene.be and we will give you further information.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within a few days.

Shipping costs 

shipping to belgium : 12€

shipping inside Europe : 17€

other : on demand

(excluding possible import taxes, other taxes in the customer’s homeland and custom fees).

To return your product, you should mail your product to: 

IREENE cité du sureau 17, 1000 Brussels, Belgium

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over 50€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

we can not be held responsible for missing packages.

Legal notice

IREENE, rue marcq 8, 1000 Brussels, Belgium

info@ireene.be +32476952744

VAT number: BE0821404215